1. Who This Covers
This policy applies to myadvocacyoffice.com and to Action Hub Advocacy Office, a fictitious business name of Carol Ellen Wall, a California sole proprietor.
2. What We Collect
Information you give us: your name, phone number, email address, the details of your situation, and any documents you upload or send, which may include financial, medical, employment, benefits, or end-of-life records.
Account information: if you use the client portal, your sign-in email and secure password credentials.
Basic technical information: standard web server records such as pages visited and approximate location, used only to keep the site working and secure.
3. Why We Use It
We use your information only to provide advocacy services: to understand your situation, to communicate with the agencies, lenders, insurers, providers, or employers involved with your permission, to keep your case organized, to respond to your messages, and to meet legal and recordkeeping obligations.
We do not sell your information, rent it, or use it for advertising. We do not send marketing email unless you ask us to.
4. When We Share It
We share your information outside our office only when you authorize it, when a service provider needs it to operate our systems (for example secure hosting, database, and email delivery providers bound to protect it), or when the law requires it.
We will always tell you before speaking with a third party on your behalf about a matter you have not already authorized.
5. How We Protect It
Documents and case records are stored in a secure, access-controlled system. Portal accounts require a password, and your records are visible only to you and to authorized staff of this office. Connections to this website are encrypted.
No system is perfect. If a breach ever affects your information, we will notify you promptly as California law requires.
6. How Long We Keep It
We keep case records for as long as needed to serve you and to satisfy legal, tax, and professional recordkeeping requirements — generally seven years after your matter closes — then securely destroy them. You may ask us to delete non-required records sooner.
7. Your Choices and Rights
You may ask us what personal information we hold about you, request a copy, ask us to correct it, ask us to delete it, or withdraw a permission you previously gave — including permission to speak with a specific third party.
California residents have these rights under state privacy law, and we will never treat you differently for exercising them. To make a request, call 319-881-8882 or write to carol@myadvocacyoffice.com.
8. Children
This website is intended for adults. We do not knowingly collect information from children under 13 except as part of a family matter an adult client has asked us to handle.
9. Cookies
We use only the cookies needed to keep you signed in and to keep the site secure. We do not use advertising or cross-site tracking cookies.
10. Changes and Contact
If this policy changes, we will post the new version here with an updated date. Questions about your privacy? Call 319-881-8882 or write to carol@myadvocacyoffice.com.